What Our Customers Are Saying About Us:
Glad TXU had a good rate Ryan Williams is very personable and easy to work with
Vincent , has been a great help and if he had not been so persistent I still would have been with a bad plan ,thanks to him again in assisting me in getting all my electric accounts switched over to a better plan . And since the switch he has still been able to assist me.
I would like to take a minute to recognize Ryan Williams for providing exceptional customer service. I became acquainted with Ryan through a family member who is a business owner. I was looking for a new electrical provider. I am a senior citizen and am on a very tight budget. Ryan was very helpful and assisted me in shopping the different companies which I found very confusing. After comparing many plans I settled on APG&E and saved money and am very satisfied with the decision. At this point Ryan informed me that he would be happy to help with any questions or issues that might arise. I had an issue arise after the first month APG&E double charged me and on my tight income that spelled catastrophe for me. I called Ryan who in turn called APG&E. He discovered that I had been signed up for the automatic payment plan. He remembered that I had not wanted to do that. Upon further investigation he found that the web site was set up that when you paid online you had to opt out of that plan instead of sign up for it. APG&E had debited my account and I had made a payment online. So he went back to help me recover the money which they said would be refunded at the end of the month by check. Ryan knew this would still cause me hardship and arranged with APG&E to put the money directly back into my bank account saving about a 10 day waiting period. He also had them change my online account where it could not be set up for automatic payment again.. This meant so much to me. Ryan is a very busy man and yet he was so patient, and kind to me. He helped me immensely and I will be forever grateful. Now you may say this woman does not make us that much money so perhaps his time could have been put to better use. I don’t think so because anytime someone speaks about their electric bill. I will tell them about my experience with Ryan Williams and your company. Please acknowledge Ryan for his hard work and great effort on my behalf.
I can’t say enough about how incredibly awesome my TruEnergy rep, Billy Mitchell, is. Normally I don’t answer sales calls, but I am soooooo glad that I answered when Billy called over a year ago. He has helped me set up around 10 different contracts in the past year, for both work-related accounts as well as personal, and I couldn’t be happier with the service he provides. I have complete confidence that BIlly will always find the best services and options that meet my requirements, competitive rates, and all with a quick turnaround time. I am usually not one to recommend people/places/services/business etc because more often than not they are all mostly the same with only slight differences in the problems and hassels they come with. But when family and friends ask me about energy providers, I am happy to recommend Billy with TruEnergy to them because I know they will be well taken care of by him and, like myself, will be glad they made the switch to TruEnergy.
I really don’t have much to say and that’s a good thing. From my initial contact with Shana to the final contract signing with Vincent, it could not have been a simpler process. They worked with my crazy schedule, not theirs. They were patient and understanding!
Thank you both for your hard work and for Saving us Money!
I would highly recommend Roy Kirk. He has been so helpful and checks on me often
I cannot believe how easy it is to work with TruEnergy. My representative David, has always been in touch. At first it sounded way too good to be true. We own a car dealership and we are busy on the phone all the time, he managed to set up my plan through email, fast replies and diligent follow ups to make sure everything is good. I have recommended about 4 of my friends and TruEnergy tries to match the lowest rate they gave to us, and give it to them. I am saving on electricity with simply no hassle from anyone. I know it sounds too good to be true, but I have never had such a straight forward agent in my life. Excellent Rates, Excellent Customer Service, Excellent Company. Simply a pleasure to work with, will always have my business. Highly recommended.
I can’t tell you how much Luke Sanders has helped me with not only my personal electricity choice but also the many companies I work for as well. He is absolutely amazing at what he does. He’s fast and accurate. He always has your best interests at heart.
Roy Kirk was recommended to us by a friend, and has proven to be a great choice. He knows the ins and outs of both residential and commercial electricity providers and got us significantly lower rates for both our business and home. I also appreciated that he told us he could not get a better rate on one of our properties. That tells me the customer is his priority. I have never used a broker before, but I can say that I will never go back to figuring all this out myself. What a time and sanity saver! Thanks, Roy.
I was contacted by Brett James with TruEnergy months ago and thought it was just another sales call that we all dread getting. He was very persistent with me until I finally heard him out and listened to what TruEnergy could offer our company and the money he could save us on our electricity. He was very detailed with me and made me interested in learning more about what he had to offer! Once I took the steps that he requested from me, we received quotes within hours from him with 6 different electric companies and all offering us very competitive rates. We were able to take a look at all of our different month contract options and different rates for all the companies. Brett called and talked me through each offer and we were able to make a choice with GREAT RATES! We have 3 different office locations that were on 3 different contracts, which is a pain for a big company! With Brett’s help, we now have all 3 locations on one bill and on one contract! Brett was an awesome help to me in choosing the best route to go and which company to go with. He was very knowledgeable and pleasant to work with. I look forward to him being our new direct contact for any electric issues that we may have in the near future. Thank you so much Brett! We appreciate you!