TruEnergy is a leading energy brokerage which helps commercial customers reduce excess energy expenses.

Privacy Policy

It shall be TruEnergy’s policy to protect the privacy of customer information for all customers, without the need for the customer to elect confidentiality. This privacy policy explains TruEnergy’s policies for the collection, use and disclosure of personal information of its users. This policy does not apply to practices of companies that TruEnergy does not own or control, or to people that TruEnergy does not employ or manage Information We Collect:

TruEnergy collects information when you register with TruEnergy, when you use TruEnergy Website or Software, and when you visit TruEnergy pages or pages of TruEnergy partners. Energy Usage/Smart Meter/Electronic Devices Information: TruEnergy collects certain information regarding the energy usage and electronic devices that you interface with our platform, as well as information about the model, type and make of those electronic devices and appliances.

Automatically Collected Information: When you access TruEnergy Website or mobile application, our servers automatically record information from your browser. This automatically recorded information includes information associated with Your computer and browser, web requests, Internet Protocol address, cookies, browser type, browser language and software and hardware attributes.

How We Use Information

  • TruEnergy uses all of the information that it collects from Users to understand and analyze the energy usage trends and preferences of Users. Additionally, TruEnergy uses the information it collects to contact You, conduct research, and improve its services.
  • TruEnergy may share this energy usage data with a variety of third parties, including: its affiliates; current and prospective business partners and utilities that want to create more accurate demand models; state or local governments that want to track energy usage by appliance type; and User demographic and energy auditors that want to benchmark client data.

Security

Personal information is stored in a combination of paper and electronic files. It is protected by security measures appropriate to the nature of the information.

Accessing Information

Individuals or users may review their personal information contained in TruEnergy files by contacting their TruEnergy privacy officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.

Cookies

Cookies are used by TruEnergy for the convenience of users, as users can automatically be authenticated through the use of cookies. A user can also access the TruEnergy’s Website with the cookie feature turned off; however, in doing so they may find themselves challenged for username and password information on frequent occasions. TruEnergy also uses cookies to track user’s visits and improve the user’s experience.

Links

TruEnergy’s Website may contain links to information from other websites. When you click on one of these links, you are redirected to another website. We encourage you to read the privacy statements of all linked sites as their privacy policy may differ from TruEnergy’s privacy policy.

General

TruEnergy may amend this policy from time to time. If such amendments affect how TruEnergy uses or discloses personal information already held by TruEnergy in a material way, TruEnergy will notify you about material changes.

Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the express terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time.

Additionally, TruEnergy may disclose personal information to another entity purchasing (including for diligence purposes prior to purchase) the assets of TruEnergy, provided that entity abides by this or a similar privacy policy.