What Our Customers Are Saying About Us:
[Robert] is one of the nicest people I have dealt with in a long time. He is courteous, prompt and extremely helpful. I have dealt with very few people that are of Robert’s professionalism. I just wanted to let you know how much I have appreciated him. When my other accounts contracts come due, I will be switching them over to TruEnergy and I know Robert will be calling me to walk me thru the process.
Thank you for such professional customer service! This is a company that really cares!
My first encounter with April Webster was in December 2017 regarding assistance with electric billing. After a lengthy call with her and a subordinate I agreed to review a form for possible adjustments to our TXU electric bills for Story Road Baptist Church. I must admit that I was very skeptical about their ability to lower our kilowatt hour cost. To be honest about the issue, I have received many bogus phone calls about vacations, bill assistance, and even court suit issues. So, I must admit that originally I was very skeptical about Ms. Webster’s claim to reduce our electric bill with no cost to us. I did specifically ask Ms. Webster during that initial conversation as to how fees were paid. She assured me that the electric companies subsidize them in lowering costs for customers. Ms. Webster did explain to me that I would have to submit past bills and permission to review our electric account. I told her that as long as there would be no other cost or hidden requirement, I would provide permission to pursue a reduction for our electric bill.
I submitted the materials that she requested before we left home for a brief trip to San Antonio. Ms. Webster was very prompt to contact me while we were gone. After she reviewed our bills, she concluded that we could definitely save funds on our monthly bill as well as request a refund from the Texas Comptroller’s Office for past state sales tax. Ms. Webster was relentless in contacting TXU for appropriate billing and sales tax information. We had a couple of lengthy phone calls regarding the progress of the plan.
Upon returning to Irving she continued to contact TXU about the specific billing issues. I was very impressed that Ms. Webster was able to secure a three year contract with TXU about the charge for kilowatt hours and base fee. TXU has had difficulty making some of the changes on our contract. MS. Webster kept contacting them until the problems were resolved. She has been relentless in pursuing appropriate billing for our church. Let me also mention one other thing – the sales tax refund. Ms. Webster contacted personnel in the sales tax department for TXU, and we quickly received the necessary forms to apply to the Texas Comptroller’s Office for a refund. She explained that it might take six months to receive an answer from that office. We received a refund check in less than two months.
In conclusion, I will emphatically state that I have changed from a complete skeptic to a great supporter of TruEnergy. The reason is very simple. Ms. Webster’s efforts of relentless dedication to our need and professional support throughout the process with TXU made the difference for Story Road Baptist Church. I would state a big THANK YOU to Ms. Webster and her support staff.
I was most impressed with David’s enthusiasm in pairing our company with a reputable provider with the lowest rate. He continues to check in on us to ensure that we are happy with our service, and I know that I can rest assured that when our current electric provider’s contract expiration approaches, David will have already prepared new proposals and will be ready to present more options. Electricity and gas agreements are something I will no longer dread knowing that TruEnergy has our best interests in mind.