What Our Customers Are Saying About Us:
I have been working with Billy Mitchell for several months. He has been professional, courteous, and a good listener. He followed through timely. We finally found a product which met my requirements.
Glad TXU had a good rate Ryan Williams is very personable and easy to work with
I would like to take a minute to recognize Ryan Williams for providing exceptional customer service. I became acquainted with Ryan through a family member who is a business owner. I was looking for a new electrical provider. I am a senior citizen and am on a very tight budget. Ryan was very helpful and assisted me in shopping the different companies which I found very confusing. After comparing many plans I settled on APG&E and saved money and am very satisfied with the decision. At this point Ryan informed me that he would be happy to help with any questions or issues that might arise. I had an issue arise after the first month APG&E double charged me and on my tight income that spelled catastrophe for me. I called Ryan who in turn called APG&E. He discovered that I had been signed up for the automatic payment plan. He remembered that I had not wanted to do that. Upon further investigation he found that the web site was set up that when you paid online you had to opt out of that plan instead of sign up for it. APG&E had debited my account and I had made a payment online. So he went back to help me recover the money which they said would be refunded at the end of the month by check. Ryan knew this would still cause me hardship and arranged with APG&E to put the money directly back into my bank account saving about a 10 day waiting period. He also had them change my online account where it could not be set up for automatic payment again.. This meant so much to me. Ryan is a very busy man and yet he was so patient, and kind to me. He helped me immensely and I will be forever grateful. Now you may say this woman does not make us that much money so perhaps his time could have been put to better use. I don’t think so because anytime someone speaks about their electric bill. I will tell them about my experience with Ryan Williams and your company. Please acknowledge Ryan for his hard work and great effort on my behalf.
I really don’t have much to say and that’s a good thing. From my initial contact with Shana to the final contract signing with Vincent, it could not have been a simpler process. They worked with my crazy schedule, not theirs. They were patient and understanding!
Thank you both for your hard work and for Saving us Money!
I cannot believe how easy it is to work with TruEnergy. My representative David, has always been in touch. At first it sounded way too good to be true. We own a car dealership and we are busy on the phone all the time, he managed to set up my plan through email, fast replies and diligent follow ups to make sure everything is good. I have recommended about 4 of my friends and TruEnergy tries to match the lowest rate they gave to us, and give it to them. I am saving on electricity with simply no hassle from anyone. I know it sounds too good to be true, but I have never had such a straight forward agent in my life. Excellent Rates, Excellent Customer Service, Excellent Company. Simply a pleasure to work with, will always have my business. Highly recommended.
Roy Kirk was recommended to us by a friend, and has proven to be a great choice. He knows the ins and outs of both residential and commercial electricity providers and got us significantly lower rates for both our business and home. I also appreciated that he told us he could not get a better rate on one of our properties. That tells me the customer is his priority. I have never used a broker before, but I can say that I will never go back to figuring all this out myself. What a time and sanity saver! Thanks, Roy.
We are new to TruEnergy but find their service just amazing! It’s so hart to remember to keep track of, check, shop for the best electricity rate prior to getting caught in a high fixed rate at the end of an introductary term – we have two businesses that TruEnergy is going to monitor for us now – our rates were just lowered, and if they can go lower, I’ll be notified! What a great service, thank you TruEnergy and especially my rep Brett!
TruEnergy has been our ‘go to’ source for energy needs since 2016. I trust this company because of our broker rep, Scott Pittman. He delivers. He gets the Patience & Education award (if there was one!) for explaining to me how energy costs are determined, how we can save money, and answering my questions….I had a lot of them! He responded to my emails in a timely manner and contacted me with updates and rate comparisons. He really is a pleasure to work with and I applaud his stellar customer service. We have once again contracted with TruEnergy and would recommend them, and Scott, without reservation.
I would like to thank TruEnergy for all of the help they have provided me with not only in securing low rates for my church, but also with my residential energy needs as well. Whenever I have a question or a need of any kind, I can contact them via phone, email, or text and I always get a timely response. They take the guess work out of figuring out who to go with for your energy needs and they will fight to get you the lowest rate available. They are easy to work with and easy to talk to. I love working with TruEnergy and highly recommend them for your energy needs.
TruEnergy has been nothing short of a blessing for me! All I have to do is send 1 email and my rep Billy gets back to me with lowest rates and the options I need, every time. Contracts are done and signed the same day, and service is on within 24 hours. No fuss, no hassles…just great, attentive service. The best part is that I only deal with 1 person for all my needs, whether its setting up new service or questions about current service. TruEnergy and Billy make my job so much easier and I recommend them to anyone shopping for energy services!